With Apple releasing iOS 5 on Oct 12, 2011, we have released two new back to back version updates for your PixelMags App's to be sure they are compatible with the new OS. In order for your App to run at it's peak performance please be sure you have the most current version upgrade installed in your device. The current version you need to be running is 2.2.1. *You do not need to have installed the first version upgrade, 2.1.1, to be able to install 2.2.1 . 

To see which version you are running in your device tap the more dots, then tap settings and then about.

If you do not have the most recent version of the App in your Device, by closing out your App and then opening a fresh connection, the App itself will begin the download and start the upgrade. If it does not begin on it's own, tap on the App store icon to launch the App store. Search for the name of the App you are upgrading and then upgrade your App directly  via iTunes. 

If you are running the most recent version and your App is not running at it's peak performance you may need to run through the steps in the troubleshooting guide. There are a couple of very important notes to keep in mind as you follow the guide;

• When you log into your account, please be sure to use the exact same email and password you used to set the account up with to be able to see your purchases.
• Do not close the App until you have completely finished the download. If  you close the App before the download is complete you will not receive all of the content.
• Be sure to close any other App's you may have running in the device at this time.

 PixelMags Troubleshooting Matrix:

 Step 1: Make sure you have a solid Wi-Fi connection or 3G Signal.

 Step 2: Ensure you are using the most recent versions of iTunes.

 Step 3: Ensure you are using the most recent version of the IOS Software for your ‘iDevice’ (i.e.: an iPad; an iPhone: 3G, 3GS, 4; or an iPod Touch: 2^nd, 3^rd, and 4^th Generations).

 Step 4: Re-launch the PixelMags App:

1. If you are at the home screen:
1. Double-tap the Home button quickly.
2. You will see a slide show on the bottom. All App’s open and running are in this slide show.
3. Locate the App icon in the slide show.
4. Tap and hold the PixelMags App until the icons begin to ‘wiggle’.
5. Release the icon and tap the “­­­—” in the upper left corner. The App will quit.
6. Tap the Home button.
7. Re-launch the PixelMags App from the home screen.

2. If you are in the PixelMags App and the App seems ‘frozen’:
1. Press and HOLD the Home button until the App quits. You will return to the home screen.
2. Re-launch the PixelMags App.

If this does not resolve your issue, proceed to Step 5.

 Step 5: Remove and reinstall the PixelMags App:

1. Tap the Home button to return to the home screen
2. Tap and HOLD the PixelMags App until it begins to ‘wiggle’.
3. Click the “X” in the upper left hand corner of the App icon.
4. When prompted, tap “Delete”.
5. Reinstall Via iTunes:
1. Launch iTunes
2. Re-sync your Apps (the App must be checked in iTunes)

OR:

6. Reinstall Via the App Store: (You will not be charged to re-download an App you already own from the App Store, provided you are using the same iTunes account (AppleID) used when you initially purchased the App.)
7. Re-launch the PixelMags App.

NOTE: After re-installing the App, launch it by tapping the icon on your main screen. Be sure to log in to your PixelMags account to ensure all of your previous purchases are available to download. When you launch the App, wait for the login panel to pop-up. If it doesn’t appear, go to the “More” tab in the top right corner, select “Settings” and then select “Login”. Enter your email address. The App will check if your email address is registered on the system. Once your email address is verified it will prompt you for your password. At this point enter your password in the required field, then tap “Go.”