Christine
asked this on September 25, 2011 23:57
This can be caused by a disruption in your network during a recent download that may have corrupted the app are a magazine issue's content. It is important to note, the app must remain open while a download is in progress. If the app is closed before you have finished all of the downloading you will not receive all of the content. This problem will normally resolve itself by re-launching the application. For this and other strange behavior, use these steps to restore your PixelMags App:
PixelMags Troubleshooting Matrix:
Step 1: Make sure you have a solid Wi-Fi connection or 3G signal.
Step 2: Ensure you are using the most recent versions of iTunes.
Step 3: Ensure you are using the most recent version of the IOS Software (iOS 5.1) for your “iDevice” (i.e.: an iPad; an iPhone: 3G, 3GS, 4, 4S; or an iPod Touch: 2nd, 3rd, and 4th Generations).
Step 4: Re-launch the PixelMags App:
If this does not resolve your issue, proceed to Step 5.
Step 5: Remove and reinstall the PixelMags App:
OR:
NOTE: After re-installing the app, launch it by tapping the icon on your main screen. Be sure to log in to your PixelMags account to ensure all of your previous purchases are available to download. When you launch the app, wait for the login panel to pop-up. If it doesn’t appear, go to the “More” tab in the top right corner, select “Settings” and then select “Login”. Enter your email address. The app will check if your email address is registered on the system. Once your email address is verified it will prompt you for your password. At this point enter your password in the required field, then tap “Go.”
Sometimes having too many apps open at one time will cause apps to misbehave. If this happens, try going into the iPad Task Manager and quitting apps which you are not using and this will typically solve your issue. This is due to a design behavior of the iPad OS, which causes apps to quit without notice or user feedback when system memory becomes scarce or runs out completely.