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Basic Application Troubleshooting Matrix

Christine
asked this on September 25, 2011 23:57

 

This can be caused by a disruption in your network during a recent download that may have corrupted the app are a magazine issue's content. It is important to note, the app must remain open while a download is in progress. If the app is closed before you have finished all of the downloading you will not receive all of the content. This problem will normally resolve itself by re-launching the application. For this and other strange behavior, use these steps to restore your PixelMags App:

 

PixelMags Troubleshooting Matrix:

 

Step 1: Make sure you have a solid Wi-Fi connection or 3G signal.

 

Step 2: Ensure you are using the most recent versions of iTunes.

 

Step 3: Ensure you are using the most recent version of the IOS Software (iOS 5.1) for your “iDevice” (i.e.: an iPad; an iPhone: 3G, 3GS, 4, 4S; or an iPod Touch: 2nd, 3rd, and 4th Generations).

 

Step 4: Re-launch the PixelMags App:

 

  1. If you are at the “Home” screen:
  2. Double-tap the “Home” button quickly.
  3. You will see a slide show on the bottom. All app’s open and running are in this slide show.
  4. Locate the app icon in the slide show.
  5. Tap and hold the PixelMags App until the icons begin to “wiggle”.
  6. Release the icon and tap the “­­­—” in the upper left corner. The app will quit.
  7. Tap the “Home” button.
  8. Re-launch the PixelMags App from the home screen.

 

  1. If you are in the PixelMags App and the app seems “frozen”:
  2. Press and hold the “Home” button until the app quits. You will return to the “Home” screen.
  3. Re-launch the PixelMags App.

 

If this does not resolve your issue, proceed to Step 5.

 

Step 5: Remove and reinstall the PixelMags App:

 

  1. Tap the “Home” button to return to the home screen
  2. Tap and hold the PixelMags App until it begins to “wiggle”.
  3. Click the “X” in the upper left hand corner of the app icon.
  4. When prompted, tap “Delete”.
  5. Reinstall via iTunes:
  6. Launch iTunes
  7. Re-sync your apps (the app must be checked in iTunes)

OR:

  1. Reinstall via the App Store: (You will not be charged to re-download an app you already own from the App Store, provided you are using the same iTunes account (Apple ID) used when you initially purchased the app.)
  2. Re-launch the PixelMags App.

 

NOTE: After re-installing the app, launch it by tapping the icon on your main screen. Be sure to log in to your PixelMags account to ensure all of your previous purchases are available to download. When you launch the app, wait for the login panel to pop-up. If it doesn’t appear, go to the “More” tab in the top right corner, select “Settings” and then select “Login”. Enter your email address. The app will check if your email address is registered on the system. Once your email address is verified it will prompt you for your password. At this point enter your password in the required field, then tap “Go.” 

Sometimes having too many apps open at one time will cause apps to misbehave. If this happens, try going into the iPad Task Manager and quitting apps which you are not using and this will typically solve your issue. This is due to a design behavior of the iPad OS, which causes apps to quit without notice or user feedback when system memory becomes scarce or runs out completely.

 
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